Chapter 3..

This chapter is all about listening. Listening is very important i guess, but after i learn about this chapter i felt that listening is as important as interpreting the message the right way. Listening is a specialised process, it is a type of perception which you receive auditory signals from spoken words or even non verbal message. After that i only know that hearing and listening are both different things. Hearing is just the basic step of receiving sound and it is not the same as listening.

The picture above are the 5 stages of listening. After the lecture explained to us how every stages works, the lecture asked us to memorise these words in 2 minutes. I actually memorise 17 of them, actually how did I memorise so many words in just 2 minutes? Our minds can summarise the message in easier ways for us to remember and we repeat the keywords and names to remember them. Some we categorise them into groups to make us remember them clearly.

After that, we learned about diversity of listening & culture.
1.Language and speech
-different people who use different language or culture are a difference in meaning.

2.Non-verval behavioral differences
-people from different culture have their own display of rules. For example, for some countries  showing middle finger is just a normal non-verbal message, not a bad one. But for most of the countries showing our middle finger are bad.

3.Direct and indirect styles
-direct style is saying what you mean. For indirect styles, people usually turn a big circle to tell someone that they are wrong. For example, your brother did wrong and you didn't wanted to hurt his feelings so you turn a big circle to tell him that he is wrong instead of saying it directly.

4.Balance of story versus evidence
-in other countries, people want evidence before making decisions rather than critical thinking

5.Credibility
-culture will depends weather a speaker will be credibility or not.

6.feedback
-for some people they would give a direct and honest, 'truth' feedback. It could be positive and it could be negative. But some other culture thinks that it is more important to give only 'positive' feedback weather the situation is positive or negative. They want the feedback to be positive rather than truthful.

Other than that, there are 4 ways that we can listen effectively. One of them are participatory and passive listening. The key to effective listening is to participate, either physically or mentally. Secondly is emphatic and objective listening, meaning + feelings = emphaty
Emphatic listening is a means for both increasing understanding and for enhancing relationships. Furthermore, there are nonjudgmental and critical listening. Effective listening includes both nonjudgmental and critical responses. For example, we open our mind to learn things from our lecture, to understand the message and then evaluate them or to judge the message weather knowledge the knowledge is useful to us. Then there is this surface and depth listening, for example, do your like my new shirt? That person could be asking about his or her appearance.